Untitled Document

Strategies and Measures

Strategy 1	Effective Training of Employee
	Formal training of employee is a process of learning where basic and necessary skills are acquired and/or reinforced to keep the work of the employee at the desirable level of satisfaction in view of the tasks the employee has to accomplish. Though an effective recruitment of employee should ensure that employees possess basic skills and knowledge for the task, when further formal training is needed it must be effective.
Measure 1	Trainings of Employee will be included in the Operational Planning as part of human resource development plan.
Measure 2	Opportunity of a Formal Training will be provided for each employee at least once every two years of employment, taking into consideration the Center’s requirement and the employee’s aptitude and task.
Measure 3	Scope of Training will cover both professional and human development.
Measure 4	Evaluation of the Effectiveness of Employee Training will be formal and informal.
Strategy 2	Ongoing Learning Opportunity for all Employees
	Rapid development in the communication technologies, particularly in the Internet, entails that all employees know how to keep pace with the new developments in their field of work. Learning must therefore be ongoing. Employees will have the means and opportunity to capture such development in their work environment.
Measure 5	On-the-job Training will be provided for each employee when new skill acquisitions are required of the employee.
Measure 6	Access to New Learning Environment will be facilitated for the employee through the use of modern technology.
Measure 7	Participation in seminars or exhibitions will be encouraged and wisely managed to ensure that each employee is exposed to new developments relevant to his/her field of works.
Strategy 3	Best Retention Plans for Employee
	Employees are considered the first and most critical factor of success for the Center. Finding and retaining the employees who have both technical and business skills required for each position will be put as one of the priorities of the administration.
Measure 8	A positive work environment will be maintained, where open communication and participation are facilitated; ideas, suggestions, and talent are encouraged and respected.
Measure 9	Projects will be interesting, challenging and experience gaining with concrete goals, where hard work, accomplishment, and effort are appreciated and recognized.
Measure 10	Sustainable and competitive compensation system will be offered, keeping in view the system of the University.
Measure 11	Flexible career planning for personal growth will be discussed and offered.
Strategy 4	Wise Adoption of Appropriate Technology through a Systematic Process of Evaluation
	Internet technology changes very rapidly. It is also one of the most costly to invest. Rate of return is, however, not as fast as its evolvement. Adoption of one technology must be based on the real needs of the community. A balance between technology-pull and requirement-push must be wisely judged through a systematic process of evaluation.
Measure 12	A Systematic Process of Evaluation will be formalized as soon as possible and regularly followed.
Measure 13	Periodical survey of user satisfaction will be carried out at least once a year.
Measure 14	Scanning of new developments will be assigned to a staff who specializes in the field of interest.
Strategy 5	Priority-based Operational Planning
	Services and products development of the Center must be carefully planned out year by year based on the priority of the requirements and needs for new developments. Operational planning will be yearly following the fiscal year of the university, June to May. The plan must come out at least one month before the new fiscal year begins.
Measure 15	Annual Operational Planning will be made one month before the beginning of the fiscal year.
Measure 16	The Criteria for Project Selection will be the balance between the needs of the community and the progress of the information technology.
Measure 17	A Process of Project Evaluation will be devised and used periodically. The criteria for evaluation will be objective-oriented.
Strategy 6	Timely Creation of Effective Communication Channel with Information Providers
	A great part of the tasks of AuNet Center depends on reliable information and knowledge providers. Without an effective communication channel, it would be deprived of the necessary raw material for its services and production. Efficient and timely communication channel is to be created at once.
Measure 18	Effective Channel of Communication will be set up using the available communication technology.
Measure 19	Significant Information and Content Providers will be identified and encouraged to work in the atmosphere of collaboration and partnership.
Measure 20	Communication Barriers are to be identified and solved proactively and systematically.
Strategy 7	Creation of New and Relevant Value-added Systems
	Beside the Internet Infrastructure and the Internet-based information systems, AuNet Center will have to produce new and relevant services and products to serve the AU community better that include communication and application facilities. A personalized system of information, communication, and application environment should be its first priority.
Measure 21	A Team of Specialists is to be set up to do research on innovative projects.
Measure 22	Innovations are to serve the education mission of the university.
Strategy 8	Intelligent Scanning of External Environment
	Assumption University as a whole is to work in a highly competitive environment. AuNet Center in particular is to understand and learn how to serve the University in such an environment. Intelligent scanning of the external environment will make the university aware of her strength and weakness, and have a better idea of the threats and opportunities provided by the communication technology and its impacts on the educational effort and services.
Measure 23	SWOT Analysis will be carried out annually before the annual operational planning is carried out.
Measure 24	Participation in Seminars, Exhibitions, or Visits to other organizations are to be encouraged.
Measure 25	The Meeting Agenda of the Center is to include discussions on the product and services of competitive organizations and the possibility the new technology has to offer.
Strategy 9	Wise and Periodical Survey of User Satisfaction
	AuNet itself will have to focus on users’ satisfaction to capture the general feeling about its services and the relevancy of its products. Survey must be carried out in a systematic manner. Evaluation of services and products must be systematic
Measure 26	Survey Tools are to be developed and tested for its objectivity and validity.
Measure 27	Survey is to be carried out at least once a year and cover all areas of services.
Measure 28	Survey Results are to be discussed to improve the product and services of the center.
Strategy 10	Immediate Creation of a Quality System for Services and Products
	Total quality management will cover all areas of services and product development in each and every phase of its realization. A quality team will be set up under the leadership of one of the employees who are able to do the job.
Measure 29	Quality Policy and Steering Committee will be set up to study and ensure that products and services could satisfy user’ needs and requirements.
Measure 30	Sufficient Resources are to be allocated for the creation of the quality system.